Downloading a Digital Item

If you have a Doodle account (you DO NOT need a Doodle account to purchase), after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card at Doodle, confirmation might take a few minutes.

If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.

I purchased a digital item, but I don’t have a Doodle account.

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction (at) alittlebitofdoodle.com to your address book or safe list.

For now, you can still get to your file using the directions below.

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to the item page you purchased and look for the download button.  If it is not greyed out, you may download again.  If it is greyed out, please send me a copy of your receipt to show payment and I will email you directly a copy of the item you ordered.

There are generally no limits on when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn’t been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact me at cecilia@alittlebitofdoodle.com for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact me at cecilia@alittlebitofdoodle.com to see what program(s) you may need.

If you continue to have trouble, please contact Doodle Support. Click the link at the bottom of this page to get in touch with me.

I purchased a digital file, but these options aren’t available for my order.

If you’re unable to locate a download link on your Purchases page, it’s possible that there is a simple mistake on either my end or yours.  Please contact me right away so that we may resolve the issue and get you back to planning!  cecilia@alittlebitofdoodle.com or support@alittlebitofdoodle.com

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